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Website terms of supply
This page (together with the documents referred to on it) tells you the terms and
conditions on which we permit you to access Our website
http://store.iris.co.uk (our Website) and supply any of the products
and/or services (Products) listed on Our Website to you. By using the Website and/or
ordering any of Our Products, you agree to be bound by these terms and conditions.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.
We may change these terms and conditions or the Privacy Policy at any time by updating
this page. You should visit these terms and conditions each time you visit the Website
to review the current terms and conditions. Questions, comments and requests about
Our Website should be addressed to webmaster@iris.co.uk.
Please print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will
not be able to order any Products from Our Website.
If you refuse to accept these terms and conditions:
(a) please do not access Our Website; and
(b) you will not be able to order any Products from Our Website.
1. Information about us
http://store.iris.co.uk is a Website operated
by IRIS Software Group Limited (We/Our/Us) and We are a company
registered in England and Wales under company number 6294985. Our registered office
is at Riding Court House, Datchet, Berkshire, SL3 9JT, England and Our VAT number
is 678 7928 53.
2. Service Access Terms
2.1. Access to and use of the Website and the services offered (including the online
ordering and secure payment service) are provided and permitted on a temporary basis
and subject to these terms and conditions. We do not guarantee the availability
of the Website or the services. We reserve the right to revise, change, modify,
delete or suspend the content of any part of the Website and/or any of the services
we provide on the Website without notice at any time in Our sole discretion. We
are under no obligation to update any information contained on the Website. We reserve
the right in Our sole discretion to terminate your access to all or part of the
Website or the services with or without notice.
2.2. Copyright in the pages and in the screens displaying the pages, and in the
information and material therein and in their arrangement, is owned by IRIS Software
Group Limited or used under licence from third party copyright owners. You may print
copies of the pages on the Website for your own personal use but you must not use
any part of the materials on the Website for commercial purposes, or link or deep
link to, or frame it on other websites, without first obtaining a licence from Us.
We are the owner of all IRIS trademarks appearing on the Website and reserve all
rights in respect of such trademarks. All other trademarks appearing on the Website
are the property of their respective owners.
2.3. To the maximum extent permitted by law the Website, its contents and the services
offered on the Website, including text, graphics, links or other items are provided
without warranty of any kind and to the exclusion of all conditions, and other terms,
which might otherwise be implied by statute, common law or the law of equity. We
do not warrant the accuracy, adequacy or completeness of the Website, its contents
or the services offered. Whilst we make every effort to ensure that the content
is accurate and up to date, we expressly disclaim any and all liability for errors
or omissions therein and any reliance placed on such information and materials by
any visitor to the Website. By using the Website you confirm that you have not relied
on any content contained therein.
2.4. From time to time the Website may also include links to other third party websites.
These links are intended to provide further information and are not intended to
signify that we endorse such websites and/or content or are in any way affiliated
with the linked websites. We have no responsibility for the content of the linked
website. It is your responsibility to check the terms and conditions of any other
websites you may visit. Further links provided by these websites or resources are
not investigated, verified, monitored, or endorsed by Us and are used at your own
risk. You may not create a link to the Website from another website or document
without Our prior written consent.
2.5. Our Website is only intended for use by people resident in the United Kingdom.
We do not accept orders from individuals outside the United Kingdom.
2.6. We process information about visitors to the Website in accordance with the
Privacy Policy. By using the Website, you consent to such processing and you warrant
that all data that you provide is accurate. You further warrant that any data of
any third party provided by you, whether by sending messages to Our email addresses,
filling in any forms or otherwise, is provided by you with the full informed consent
of the relevant party and is accurate.
3.Your status
3.1. By placing an order through Our Website, you warrant that:
(a) You are legally capable of entering into binding contracts and are authorised
to do so by the business you represent either as a sole trader or officer; and
(b)You are at least 18 years old;
(c)You are resident in the United Kingdom; and
(d)You are accessing Our Website from the United Kingdom.
4. How the contract is formed between you and Us
4.1 Orders for Products can be placed by clicking on "Buy Now" and following the
instructions on screen. Orders may be submitted and processed in the English language
only.
4.2 After placing an order, you will receive an e-mail from Us acknowledging that
we have received your order ("Order Confirmation"). Please note that this does not
mean that your order has been accepted. Your order constitutes an offer to Us to
buy a Product. All orders are subject to acceptance by Us and we reserve the right
to refuse any order at our sole discretion. The contract between us (Contract) will
only be formed when we accept the order and allocate stock to fulfil it. You can
check whether an order has been accepted by logging into your online account on
the Website and checking the status of your order. All orders marked "Completed"
have been accepted.
4.3 The Contract will relate only to those Products where the status is updated
to "Completed". We will not be obliged to supply any other Products which may have
been part of your order until their status is updated to "Completed".
4.4 WE WILL NOT ACCEPT YOUR ORDER AND ALLOCATE STOCK TO FULFILL IT UNTIL WE HAVE
RECEIVED PAYMENT IN FULL. THIS MEANS DELIVERY WILL BE DELAYED UNTIL AFTER PAYMENT
HAS BEEN RECEIVED. IF YOU DO NOT AGREE TO THIS, PLEASE DO NOT SUBMIT ORDERS.
4.5 Please check the details of your order on the Checkout page carefully before
submitting to ensure that they are correct and rectify any errors. If you identify
an error in your order after submission, please contact the billing centre identified
on your email acknowledgement for details of the applicable policy on cancellations
and changes to orders. The contact details of the billing centres appear at the
end of these terms and conditions.
4.6 We store records of orders online and you can view your order on the "My Account"
section of our Website. However, it is important that you retain the Order Confirmation
and print a copy of the terms and conditions displayed on the website at the time
when you place your order.
5. Our status
5.1 Please note that we accept orders as agents on behalf of third party sellers,
including Our group companies. The resulting legal contract is between you and that
third party seller, and is subject to the terms and conditions of that third party
seller, which they will advise you of directly. You should carefully review their
terms and conditions applying to the transaction. We will disclose your customer
information related to each transaction to the relevant third party seller.
5.2 We may also provide links on Our Website to the websites of other companies,
whether affiliated with Us or not. We cannot give any undertaking that products
you purchase from companies to whose website we have provided a link on Our Website
will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.
This DISCLAIMER does not affect your statutory rights against the third party seller.
5.3 All Products are subject to the supplier's terms and conditions for use which
will be provided on delivery.
6. Availability and delivery
Your order will be fulfilled within a reasonable time of the date of the update
of the status of your order to "Completed", unless there are exceptional circumstances
in which case we will notify you of expected delivery dates. You agree that, where
the Product is a service, service provision will commence as soon after payment
as it is reasonably practicable for us to commence provision unless we expressly
agree otherwise.
7. Risk and title
7.1 The Product items will be at your risk from the time of dispatch to you.
7.2 Ownership of the Product items will only pass to you when we receive full payment
of all sums due in respect of the Products, including delivery charges.
8. Price and payment
8.1 The price of any Products will be as quoted on Our Website from time to time,
except in cases of obvious error. This clause 8 takes precedence over any terms
and conditions in payment contained in the terms and conditions of third party suppliers.
8.2 These prices include VAT but exclude delivery costs, which will be added to
the total amount due.
8.3 Prices are liable to change at any time, but changes will not affect orders
in respect of which we have already sent you a Dispatch Confirmation.
8.4 Our Website contains a large number of Products and it is always possible that,
despite our best efforts, some of the Products listed on Our Website may be incorrectly
priced. We will normally verify prices as part of Our dispatch procedures so that,
where a Product's correct price is less than Our stated price, we will charge the
lower amount when dispatching the Product to you. If a Product’s correct price is
higher than the price stated on Our Website, we will normally, at Our discretion,
either contact you for instructions before dispatching the Product, or reject your
order and notify you of such rejection.
8.5 We are under no obligation to provide the Product to you at the incorrect (lower)
price, even after we have sent you a Dispatch Confirmation, if the pricing error
is obvious and unmistakeable and could have reasonably been recognised by you as
a mis-pricing.
8.6 Payment for all Products must be by credit or debit card. We accept payment
by Mastercard, Visa, Delta, Maestro and Solo cards. We will charge your credit or
debit card prior to despatch of your order. Products will only be authorised for
dispatch once payment is received by Us in full.
8.7 Where licences for products require annual renewal, we reserve the right to
allocate renewals payments to the earliest outstanding invoice. Licence keys or
authorisation codes will only be authorised for dispatch once payments for outstanding
invoices have been received in full.
8.8 Discounts are limited to one discount voucher code per transaction. All Our
discount campaigns are discretionary and we reserve the right to refuse a discount
voucher code and to change discount levels or voucher validity dates without notice
to you.
9. Consumer Rights
9.1 If you are a consumer (as defined in the Consumer Protection (Distance Selling)
Regulations 2000, you may cancel a contract within seven working days of the day
after you received the Product(s), unless that Product is a service and service
provision commences prior to expiry of the seven day cancellation period, in which
case you may not cancel.Where cancellation under this clause 9.1 is permitted, you
will receive a full refund of the price paid for the Product(s) in accordance with
this clause 9.
9.2 To cancel a contract under clause 9.1 above, you must inform the relevant billing
centre in writing. You must also return the Product(s) (where the Product is not
a service) to the relevant billing centre immediately, in the same condition in
which you received them, and at your own cost and risk. You have a legal obligation
to take reasonable care of the Product(s) while they are in your possession. If
you fail to comply with this obligation, we may have a right of action against you
for compensation.
9.3 When you cancel the contract for and return a Product to Us pursuant to clause
9.2 or cancel a service pursuant to clause 9.1, we will process the refund due to
you as soon as possible and, in any case, within 30 days of the day you have given
notice of your cancellation. In this case, we will refund the price of the Product
in full, including any delivery costs. However, you will be responsible for the
cost of returning any item to Us.
9.4 Refunds may be made by cheque, payment directly into your bank account or back
to your card. The method of refund will be decided by Us at our sole discretion.
9.5 Once booked, we do not offer refunds on training sessions if you fail to attend
or cancel. You may change the date or name of attendee for a training session by
contacting the relevant billing centre up to one week before the training session.
We reserve the right to cancel a venue, or move to another venue, if an insufficient
number of bookings have been received by the week prior to the session date or to
refuse to accept any booking. If you have not received acknowledgement of your booking
one week prior to the session date, please check with us on 0844 815 5550.
10. Faults
10.1 Subject to clause 9 above:
(a) your sole remedy for any defect in a Product shall be repair or replacement
by Us of that defective Product; and
(b) your sole remedy for any defect in a Service shall be re-performance by Us of
that defective Service
and only where notified to Us within 90 days of dispatch/provision of service. For
details of how to claim under this clause 10, please contact your billing centre.
All other conditions, warranties or other terms which might have effect between
the parties or be implied or incorporated into these terms and conditions, whether
by statute, common law or otherwise, are hereby excluded including, without limitation,
the implied conditions, warranties or other terms as to satisfactory quality, fitness
for purpose and reasonable skill and care.
11. Our liability
11.1 Our liability for losses you suffer as a result of Us breaking this agreement
is strictly limited to the purchase price of the Product you purchased or, where
the Product is a service, the sums paid to us by you for that Service in the twelve
months prior to liability arising.
11.2 This does not include or limit in any way Our liability:
(a) For death or personal injury caused by Our negligence;
(b) Under section2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for Us to exclude, or attempt to
exclude, Our liability.
11.3 We are not responsible for indirect losses which happen as a side effect of
the main loss or damage and which are or are not foreseeable by you and Us, including
but not limited to:
(a) Loss of income or revenue
(b) Loss of business
(c) Loss of profits or contracts
(d) Loss of anticipated savings
(e) Loss of data
(f) Loss of data, or
(g) Waste of management or office time however arising and whether caused by tort
(including negligence), breach of contract or otherwise, even if foreseeable;
Provided that this clause 11.3 shall not prevent claims for loss of or damage to
your tangible property that fall within the terms of clause 11.1 or any other claims
for direct financial loss that are not excluded by any of categories (a) to (g)
inclusive of this clause 11.3.
11.4 Where you buy any Product from a third party seller through Our Website, the
seller's individual liability will be set out in the seller's terms and conditions.
11.5 To the maximum extent permitted by law we expressly disclaim any and all liability
for any damages, including without limitation direct or indirect, special, incidental,
or consequential damages, losses or expenses arising in connection with the information
contained in the Website, use thereof or reliance on this information, or in connection
with any:
(a) failure of performance or interruption of;
(b) error, omission, defect or delay in; or
(c) inability of any party to use,
the Website or the services offered on the Website or failure in operation or transmission,
computer virus or line or system failure, even if we are advised of the possibility
of such damages, losses or expense.
12. Import duty
12.1 If you order Products from Our Website for delivery outside the UK, they may
be subject to import duties and taxes which are levied when the delivery reaches
the specified destination. You will be responsible for payment of any such import
duties and taxes. Please note that we have no control over these charges and cannot
predict their amount. Please contact your local customs office for further information
before placing your order. Services cannot be provided outside the UK without our
prior written consent.
12.2 Please also note that you must comply with all applicable laws and regulations
of the country for which the products are destined. We will not be liable for any
breach by you of any such laws.
13. Written communications
Applicable laws require that some of the information or communications we send to
you should be in writing. When using Our Website, you accept that communication
with Us will be mainly electronic. We will contact you by e-mail or provide you
with information by posting notices on Our website. For contractual purposes, you
agree to this electronic means of communication and you acknowledge that all contracts,
notices, information and other communications that we provide to you electronically
comply with any legal requirement that such communications be in writing. This condition
does not affect your statutory rights.
14.Notices
All notices given by you to Us must be given to IRIS Software Group Limited at Riding
Court House, Datchet, Berkshire SL3 9JT England. We may give notice to you at either
the e-mail or postal address you provide to Us when placing an order, or in any
of the ways specified in these terms. Notice will be deemed received and properly
served immediately when posted on Our Website, 24hours after an e-mail is sent,
or threedays after the date of posting of any letter. In proving the service of
any notice, it will be sufficient to prove, in the case of a letter, that such letter
was properly addressed, stamped and placed in the post and, in the case of an e-mail,
that such e-mail was sent to the specified e-mail address of the addressee as provided
by you.
15.Transfer of rights and obligations
15.1 The contract between you and Us is binding on you and Us and on Our respective
successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or
any of your rights or obligations arising under it, without Our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract,
or any of Our rights or obligations arising under it, at any time during the term
of the Contract.
16. Events outside Our control
16.1 We will not be liable or responsible for any failure to perform, or delay in
performance of, any of Our obligations under a Contract that is caused by events
outside Our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident
beyond our reasonable control and includes in particular (without limitation) the
following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,
war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or
other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period
that the Force Majeure Event continues, and we will have an extension of time for
performance for the duration of that period. We will use Our reasonable endeavours
to bring the Force Majeure Event to a close or to find a solution by which Our obligations
under the Contract may be performed despite the Force Majeure Event.
17. Waiver
17.1 If we fail, at any time during the term of a Contract, to insist upon strict
performance of any of your obligations under the Contract or any of these terms
and conditions, or if we fail to exercise any of the rights or remedies to which
we are entitled under the Contract, this shall not constitute a waiver of such rights
or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by Us of any default shall not constitute a waiver of any subsequent
default.
17.3 No waiver by Us of any of these terms and conditions shall be effective unless
it is expressly stated to be a waiver and is communicated to you in writing in accordance
with these terms.
18. Severability
If any of these terms and conditions or any provisions of a Contract are determined
by any competent authority to be invalid, unlawful or unenforceable to any extent,
such term, condition or provision will to that extent be severed from the remaining
terms, conditions and provisions which will continue to be valid to the fullest
extent permitted by law.
19. Entire agreement
19.1 These terms and conditions and any document expressly referred to in them represent
the entire agreement between Us in relation to the subject matter of any Contract
and supersede any prior agreement, understanding or arrangement between us, whether
oral or in writing.
19.2 We each acknowledge that, in entering into a Contract, neither of Us has relied
on any representation, undertaking or promise given by the other or be implied from
anything said or written in negotiations between Us prior to such Contract except
as expressly stated in these terms and conditions.
19.3 Neither of Us shall have any remedy in respect of any untrue statement made
by the other, whether orally or in writing, prior to the date of any Contract (unless
such untrue statement was made fraudulently) and the other party’s only remedy shall
be for breach of contract as provided in these terms and conditions.
20. Our right to vary these terms and conditions
20.1 We have the right to revise and amend these terms and conditions from time
to time by posting the revised terms and conditions on the Website.
20.2 You will be subject to the policies and terms and conditions in force at the
time that you order Products from Us, unless any change to those policies or these
terms and conditions is required to be made by law or governmental authority (in
which case it will apply to orders previously placed by you), or if we notify you
of the change to those policies or these terms and conditions before we send you
the Dispatch Confirmation (in which case we have the right to assume that you have
accepted the change to the terms and conditions, unless you notify Us to the contrary
within sevenworking days of receipt by you of the Products).
21. Law and jurisdiction
Use of Our Website and contracts for the purchase of Products through Our Website
will be governed by English law. Any dispute arising from, or related to, such Website
or contracts shall be subject to the non-exclusive jurisdiction of the courts of
England and Wales.
22. Terms for Specific Products and Service
Billing Centres
APS Training (training@iris.co.uk)
Tel:0844 815 5550 Riding Court House, Riding Court Road, Datchet, Berkshire, SL3
9JT
Datchet (datchetsop@iris.co.uk)
Tel:01753 212 200 Riding Court House, Riding Court Road, Datchet, Berkshire, SL3
9JT
Drummohr (drummohrsop@iris.co.uk)
Tel:0844 815 5544 Riding Court House, Riding Court Road, Datchet, Berkshire, SL3 9JT
PTP (ptpsop@iris.co.uk)
Tel:0844 815 5530 Riding Court House, Riding Court Road, Datchet, Berkshire, SL3 9JT
Wigan (wiganadmin@iris.co.uk)
Tel:0844 815 5663 4 Tetbury Close, Challenge Way, Martlands Park, Wigan, WN5 0LA
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